Be the preferred supplier
Gain and retain more valuable B2B customers by being the best to service their digital needs.
Gain and retain more valuable B2B customers by being the best to service their digital needs.
A customer-centric approach to becoming the partner your customers cannot live without
Customer value is the foundation of every successful business. Whether it's your website, your digital services or your overall positioning, the more they resonate with your customer needs, the better.
I research your customers to uncover what your customers value the most.
You need a strategy to know what to do and what not to do. With our combined knowledge and expertise we'll turn customer insights in an actionable strategy for improvement and innovation.
I define the strategic guidelines and create a digital roadmap for growth.
Research and strategic action increase confidence, but nothing beats customer validation.
I validate your growth initiatives with your customers to make sure you're on the right path before you start investing too much.
Intake, customer interviews and full report with findings, insights and recommendations.
Outside-in view and recommendations on your digital presence.
Do your customers understand the value you can deliver? Outside-in view and recommendations on your positioning.
Create actionable strategic guidelines for making your digital presence (website, online services, positioning) cater better to the needs of your customers.
Ideate and prioritize digital improvements.
Learn how use the Kano model to validate the customer value of your ideas for improvement.
For when you need an extra pair of eyes and hands for your digital project.
For when you need outside experience for a specific problem related to customer-centricity, digital services or positioning.
For when you're short on staff or expertise for a client project.
For when you want to prototype your ideas and test them with your customers.
I'm Mathieu Dhondt.
With over 15 years of experience in digital strategy, I've helped numerous B2B companies enhance their market positioning and develop successful digital products.
I focus on customer-centric growth and believe magic can happen when we digitally match your goals with the needs of your customers.
I'm also the co-founder of Gatekeeper Digital, a platform for easy hard skills assessments and the solo founder of Dr Freezr, a lab sample management platform.